Now Hiring: Bar Supervisor (Gili Trawangan, Indonesia)

JOB TITLE: Bar Supervisor
DEPARTMENT: Bar
REPORTS TO: Bar Manager, Operations Manager
RESPONSIBLE FOR: Bar Operations

Contents

About Mad Monkey Hostels

Mad Monkey Hostels is the leading socially responsible hostel operator started in Cambodia with properties in Cambodia, Thailand, Indonesia, Australia and the Philippines.
With plans to further expand our operations in and beyond Southeast Asia over the next 3-5 years, we aim to be the leading socially responsible hostel company by number of beds worldwide by 2025.
Can you continue our quest to make our Mad Monkey brand a favourite city and island hotspot for accommodation, events, trips and parties with a difference?
We’re looking for someone with a shared passion and vision for developing us as a global leader in socially responsible travel and tourism, that positively leads our industry to a more sustainable and responsible future whilst creating stories, experiences, adventures and memories for our guests.

Main scope and purpose:

Ensures excellent services and standards are provided by the bar and the staff. Address and correct bad practices and concerns that may arise. Assure that standard procedures are followed and consistent. Provide customers with good experience by assisting them and take corrective actions when necessary.
Perform regular cleaning activities to the highest standard to maintain workplace hygiene. Accomplish daily account reconciliations properly and efficiently.

Main duties and responsibilities:

Supervisory

Ensure all venues open on time and that they are ready for business.
Ensure excellent service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue.
Keep staff busy and productive at all times.
Ensure staff meet the standards of the bars, addressing and correcting bad practice where need be.
Maintain operation to a high standard.
Actively responding to problems that arise and keeping management up to date.
Feedback on your shift to the managers and supervisor taking over.
To follow all Till and Cashing up procedures and ensure all staff are following these correctly.

Bar

Welcoming guests and presenting them with a menu in a friendly and timely manner
Enforcing alcohol awareness; knowing when to stop serving customers, checking for identification as to not serve minors, keeping an eye on customers and thinking ahead regarding their level of intoxication and alcohol consumption.
Informing guests about special items and menu changes / availability
Assisting guests with recommendations, taking into consideration their preferences and our most profitable items
Accurately not drink orders and transfer into POS
Correct and consistent quality in preparation of drinks
Delivering the ordered drinks in a timely manner
Checking with customers to make sure they are enjoying their drink and taking appropriate action to correct any problems
Checking with customers if they have finished their drink and clean / remove glasses
Accurately prepare, collect, and control bills and customer payments
Maintain consistent and excellent standard of cleanliness in all aspects of the bar
- Perform regular cleaning duties
Performing regular control and maintenance of Mise-en-place for smooth operation
- Glasses
- Items for drink preparation
- Condiments
Consistent cleaning and polishing of glasses and teapots
Ending of shift in a clean, completed, and organized manner
Be informed about the menu items and their ingredients and preparation method
Maintain and replenish stock levels by placing timely orders
- Front and back of house
Maintain personal hygiene and grooming standards
Ability to deal with and correctly respond to customer complaints
Must attend all scheduled training and development sessions
Follow and apply procedures, lessons, and information learned during training
Collect reviews and likes for Facebook and TripAdvisor

Management

Ensure all venues open on time and that they are ready for business.
Ensure excellent service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue.
Keep staff busy and productive at all times.
Ensure staff meets the standard of the bar, addressing and correcting bad practice where needed.
Maintain operation at a high standard.
Actively responding to problems that arise and reporting of these problems.
Monitor bar and restaurant area cleanliness and workplace hygiene, take actions if necessary.
Ensure all bar materials, machines and utilities are well maintained and in good working condition.
Ensure there is sufficient stock of beverages, utilities and all other necessities at all time.
Creating the monthly roster for all service staff, ensuring they take their holidays accordingly and adjusting the roster in case staff is absent or sick. Organize roster and schedules in accordance with available resources to ensure that bar is well staffed especially in peak hours
Prepare and control all staff OT, Part Time and Sick leave information.
Resolving internal staff conflicts if needed, gathering feedback and making sure everyone works well together in a respectful way.
Organizing weekly staff meetings
Solve customer problems related to all F&B. Support all bar staff in doing so.
Making sure the quality of all beverages and food served to customers is up to standard.
Follow all Till and Cash up procedures and ensure all staff are following these correctly.

Confidentiality

Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, Guests and Team members. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, unless otherwise stated. Please refer to the Team Handbook for full policy details.

Requirements and other information

Applicant must speak English and have prior experience in this field.
This job description is intended to illustrate the main duties and responsibilities of the job. It is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

How to Apply

This role will be based in Gili Trawangan, Indonesia. If you think you’re a good fit for this role, we can’t wait to hear from you! Please email the following to [email protected] with [Bar Supervisor] in the subject line: